Product FAQ
Helpful answers about lighting, orders and after-sales support.
Only accessories expressly listed as included on the product page are supplied with the item. Mounting arms, brackets, poles, sensors and other accessories may be sold separately.
Product images may show optional accessories or an installation example. Please check the product description before ordering, or contact us to confirm.
Check the specifications for the exact model, including its input voltage, dimming method and installation requirements. A dimmable light is not necessarily compatible with every dimmer.
Drivers, dimmers, sensors and controls must be compatible with the fixture. Refer to the manufacturer's guidance, and contact us with the model numbers if you need help. Installation must follow applicable electrical requirements.
Yes. We welcome enquiries from homeowners, electricians, contractors and commercial customers. Send us the product models, quantities, delivery location and required timing so we can review availability and prepare a quote.
Rebate eligibility depends on the exact product model and the requirements of your local utility or rebate program. Some programs require approval before purchase or installation.
Please confirm eligibility directly with the program administrator. A product listing or certification does not guarantee rebate approval.
Eligible orders over CAD $499 before taxes and fees qualify for free standard shipping, subject to our Shipping & Returns policy. Canadian territories are excluded.
Remote locations, oversized items and orders requiring special freight may incur additional charges. Any additional shipping quote will be provided for your agreement before shipment.
Timing depends on stock availability, processing time, shipping method and destination. Special-order and backordered products may take longer.
Delivery estimates are not guaranteed unless we expressly confirm a guaranteed date in writing. Contact us before ordering if your project has a firm deadline. Your applicable statutory rights remain unaffected.
Products may ship from different supplier warehouses across Canada, including the West Coast. Items in the same order can therefore arrive separately and on different dates.
If you are unsure whether an item is still on its way, contact us with your order number.
Contact us as soon as possible. We will check whether the order can still be changed or cancelled based on its fulfilment status and any special-order restrictions disclosed at purchase.
A request is not confirmed until we reply. If the order has already shipped, our return policy applies, subject to your applicable statutory rights.
Payments are processed through Stripe. The payment methods available for your order are displayed at checkout.
Prices are in Canadian dollars unless otherwise stated. Applicable taxes and shipping charges are shown at checkout or in your agreed quote.
LED products: Manufacturer warranty coverage, where offered, depends on the specific brand and model. Please refer to the product listing and manufacturer's warranty terms for the coverage period, conditions and exclusions.
Traditional non-LED bulbs and tubes: No product warranty is offered for incandescent, halogen, fluorescent or HID bulbs and tubes.
This does not limit any rights or remedies that cannot be excluded under applicable law. Items that arrive damaged, incorrect or defective are reviewed separately. Please contact us promptly if there is a problem on arrival.
Contact us with your order number or proof of purchase, the product model, a description of the fault and clear photos where helpful.
We will review the information and advise you on the applicable manufacturer's claim process. Please do not send an item back without return authorization. Any applicable shipping arrangements will be explained during the claim review.
Eligible unused items may be returned within 30 days of purchase, subject to our Shipping & Returns policy. Items must be in their original packaging and accompanied by proof of purchase.
Change-of-mind returns exclude gift cards, products in the Traditional Bulbs category, sale items, special orders, used or installed products, and items damaged by the customer. These exclusions do not limit applicable statutory rights.
Please contact us for authorization before sending any return.
If we sent the wrong item: We cover the return shipping and the shipping cost of sending you the correct replacement.
If the exchange is for a customer reason: For an approved exchange due to ordering the wrong product, changing your mind or another customer reason, you pay both the return shipping and the shipping for the replacement. Original standard shipping charges are non-refundable.
Please obtain authorization before shipping anything back. Faulty or damaged products are reviewed separately, subject to applicable statutory rights.
Contact us promptly with your order number, a description of the issue, and photos of the product, packaging and shipping label where available.
Keep the packaging and affected items while we review the issue. We will investigate with the carrier or supplier as needed and advise you on the next steps.
Once an authorized return has been received, inspected and approved, the refund will be issued to the original payment method.
The time it takes to appear in your account depends on your bank or payment provider. Contact us if you need help checking the status of an approved refund.
Send us a message with your product model or order number, and we will help you with the next step.
Please read our Shipping & Returns policy for full return conditions. Nothing on this page limits your applicable statutory rights.
