Flexible shipping from trusted supplier warehouses, clear delivery information, and straightforward support when you need a return or exchange.
Many products can ship directly from our suppliers' warehouses, including West Coast locations. Depending on availability, items in the same order may be shipped separately from different facilities. We will help confirm shipping arrangements when needed.
Clear terms for deliveries, eligible returns and refunds.
Eligible orders over CAD $499 before taxes and fees qualify for free standard shipping to most Canadian provinces. Shipping on orders below this amount is calculated based on size, weight, shipping method and destination.
Free shipping does not apply to Yukon, Northwest Territories or Nunavut. Remote destinations, oversized items or special-handling shipments may require an additional shipping quote.
We work with suppliers across Canada. Eligible products may ship from Ontario or other warehouse locations, including the West Coast. Availability and shipping origin vary by item.
Products in one order may arrive in separate packages or on different dates if they are fulfilled from multiple suppliers. Delivery timing depends on stock, carrier and location.
Applicable Canadian sales taxes are calculated during checkout. For delivery outside Canada, please contact us before ordering to confirm availability, shipping charges and any customs-related costs. International delivery is not guaranteed for every product.
Eligible items may be returned within 30 days of purchase. Products must be new, unused, in their original packaging and accompanied by proof of purchase. Please contact us for instructions before sending a return.
Standard returns are not available for gift cards, items in our Traditional Bulbs category, sale items, special orders (including applicable HID, halogen, incandescent and fluorescent tube products or fixtures), or items used, installed or damaged by the customer.
Customers are responsible for shipping costs on standard returns. Original shipping charges are non-refundable. If we made an error with your order, we will provide a prepaid return label for the affected item.
Contact us promptly with your order number, an explanation and photos if available. We will review the issue and help arrange an appropriate resolution or exchange.
Once an authorized return has been received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method; bank processing times vary.
Email info@mrlighting.com or call 1-800-813-8599 with your order details. Do not send items directly to a supplier or manufacturer without instructions.
Yes. Depending on the product and availability, orders may ship directly from different supplier warehouses across Canada, including West Coast locations.
Free standard shipping is available on eligible orders over CAD $499 before taxes and fees to most Canadian provinces. Exclusions may apply to territories, remote locations, oversized products and special-handling orders.
Yes. Products fulfilled from different supplier locations may arrive in separate shipments. Transit time will vary with product availability and destination.
Contact us within the eligible return period with your order number and details. Our team will explain the next steps and where an authorized return should be sent.
Installed or used products are not eligible for standard change-of-mind returns. If the item is defective, please contact us so we can review the issue and applicable remedies.
International shipping availability depends on the product and destination. Please contact us before ordering so we can confirm whether delivery is possible and provide a quote.
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your payment provider.
Check your payment account and contact your bank or credit card issuer first, as posting times vary. If it is still missing, please email info@mrlighting.com and include your order number.
