Clear terms for a better shopping experience. Please review these Terms & Conditions before using our website or placing an order with Mr. Lighting.
We believe shopping for lighting should be straightforward. These terms explain how orders, pricing, product information, shipping, returns and use of our website are handled.
By accessing this website or purchasing from Mr. Lighting, you agree to the terms below and to the policies referenced on this website.
By accessing, browsing or using the Mr. Lighting website, or by placing an order with us, you agree to these Terms & Conditions, our Privacy Policy, our Shipping & Returns Policy and other policies displayed on our website.
If you do not agree with these terms, please do not use the website or place an order.
We make reasonable efforts to ensure that product descriptions, specifications, photographs, availability and other information displayed on our website are accurate and up to date.
Manufacturers may change product specifications, packaging, model numbers or product appearance without notice. Images are provided for reference and may not always represent every available finish, size, configuration or revision.
Colour appearance may vary depending on lighting conditions, monitor settings and device displays.
Unless otherwise stated, prices displayed on our website are in Canadian dollars (CAD) and do not include applicable taxes.
Applicable Canadian sales taxes will be calculated based on the order and shipping destination.
We reserve the right to correct pricing, promotional, specification or typographical errors at any time.
If an incorrect price affects an order, we may contact you before processing the order or cancel the affected item and refund any amount already paid for that item.
Placing an order through our website represents an offer to purchase the selected products. Receipt of an order confirmation does not necessarily mean that the order has been accepted or shipped.
Mr. Lighting reserves the right to refuse, limit or cancel an order where reasonably necessary, including situations involving:
If we cancel an order after payment has been collected, the affected amount will be refunded using the applicable payment method.
Payment must be successfully authorized before an order can be processed.
Online payments are processed through Stripe and any payment methods made available through our checkout. Payment information is handled by the applicable payment processor in accordance with its security and privacy practices.
Payment options may vary depending on the transaction.
Shipping estimates are provided in good faith but are not guaranteed delivery dates. Delivery times may be affected by carriers, suppliers, weather conditions, remote destinations, inventory availability or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Products may ship from different supplier warehouse locations and items in the same order may arrive separately.
Full shipping details are available in our Shipping & Returns Policy.
Eligible items may generally be returned within 30 days of purchase subject to the conditions, exclusions and authorization requirements stated in our Shipping & Returns Policy.
Products must be new, unused and in their original packaging to qualify for a standard return, unless otherwise required by applicable law.
Customers are responsible for return shipping costs on standard returns, including returns resulting from ordering the incorrect model, size, colour, quantity, specification or compatibility, or from a change of mind.
Original shipping charges are non-refundable on standard returns.
If Mr. Lighting ships an incorrect product, we will provide appropriate return instructions and a prepaid return label for the affected item.
Electrical and lighting products may have specific voltage, dimming, driver, control, mounting and installation requirements. Customers should verify compatibility before purchasing or installing a product.
Installation should be completed in accordance with applicable electrical codes, manufacturer instructions and local regulations. Where required, electrical work should be performed by a qualified professional.
Damage caused by improper installation, misuse, incorrect voltage, incompatible controls, unauthorized modification or operation outside manufacturer specifications may not qualify for standard return or warranty coverage.
Certain products sold by Mr. Lighting include warranties provided by the manufacturer. Warranty duration, exclusions and claim requirements may vary by brand and product.
Where applicable, Mr. Lighting may assist customers with obtaining warranty information or coordinating a manufacturer warranty claim.
Manufacturer warranty coverage is subject to the manufacturer's applicable terms and conditions.
We aim to keep the Mr. Lighting website available and operating properly, but we do not guarantee uninterrupted or error-free access.
Website availability may occasionally be affected by maintenance, technical issues, third-party services or circumstances outside our reasonable control.
Unless otherwise stated, website content including text, graphics, layouts, logos, photographs and other materials is owned by Mr. Lighting, its suppliers or its licensors and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, republished or used for commercial purposes without appropriate permission.
To the maximum extent permitted by applicable law, Mr. Lighting will not be responsible for indirect, incidental, special or consequential losses arising from use of the website or products purchased through the website.
Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.
Our website may contain links to manufacturer websites, payment providers, shipping carriers or other third-party services.
Third-party websites and services operate independently and may have their own terms, policies and privacy practices.
Information submitted through our website is handled in accordance with our Privacy Policy.
Personal information may be processed as necessary to complete transactions, provide customer service, prevent fraud and operate the website.
Mr. Lighting may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
Updated terms will be posted on this page. Continued use of the website after an update constitutes acceptance of the revised terms.
These Terms & Conditions are governed by the applicable laws of the Province of Ontario and the federal laws of Canada applicable therein.
These terms do not reduce any mandatory consumer rights provided under applicable law.
If anything in these Terms & Conditions is unclear, contact the Mr. Lighting team before placing your order.
